Return Policy
Last updated: August 2026
We want you to be completely satisfied with your purchase. If you are not, we're here to help.
Returns must be initiated within 7 days of receiving your order.
Eligible Items for Return
- Items received in damaged or defective condition
- Wrong items delivered
- Items significantly different from the description
Non-Returnable Items
- Items that have been used or opened (unless defective)
- Perishable or personal care products
- Items purchased during special clearance sales marked as final sale
How to Initiate a Return
- Contact us at info@roze-valley.com with your order number and reason for return.
- Our team will review your request within 2 business days.
- If approved, we will arrange a pickup or provide return shipping instructions.
- Once we receive and inspect the item, we will process your refund or exchange.
Refund Timeline
Approved refunds are processed within 5–7 business days. The refund will be issued via the original payment method or store credit.
